Classification Error in Watson Conversation

2
votes

This morning all of my code that uses Watson Conversation suddenly stopped working. I get this error in the console:

{ Error: Classification Error: Protocol error

at Request._callback (D:\home\site\wwwroot\node_modules\watson-developer-cloud\lib\requestwrapper.js:99:21)

at Request.self.callback (D:\home\site\wwwroot\node_modules\request\request.js:186:22)

at emitTwo (events.js:126:13)

at Request.emit (events.js:214:7)

at Request. (D:\home\site\wwwroot\node_modules\request\request.js:1163:10)

at emitOne (events.js:116:13)

at Request.emit (events.js:211:7)

at Gunzip. (D:\home\site\wwwroot\node_modules\request\request.js:1085:12)

at Object.onceWrapper (events.js:313:30)

at emitNone (events.js:111:20)

code: 500,

error: 'Classification Error: Protocol error',

'x-global-transaction-id': '7ecac92c5aa8813805dfb888' }

I did not change any of my code recently. So I assumed it must be a problem with IBM Watson, or am I doing something wrong?

1
ibm-watsonwatson-conversationwatson

1 Answers

2
votes

Found it. It seems to be an outage of the Watson Conversation service.

https://console.bluemix.net/status/notification/ae744d684432a9086528e8c9a4c21033

Users of the Watson Conversation service are experiencing elevated error rates when attempting to use the service. The team is aware and is working to resolve.

2018-03-14 0148 UTC: Added United Kingdom and Sydney regions to affected list.

Update: it keeps happening occasionally, I've even written code to retry automatically a few times, but it doesn't help. Seems the Watson service is simply down for a couple of minutes at a time.

Update: happening again on December 10, 2018.