I'm looking at the Field Service module of Dynamics 365. I'm trying to block out an employee's time on the schedule board by creating a time off request.
I can create the time off request, but as soon as the object is saved, the system automatically deactivates it.
The system will reported success when Approving a time off request but I can't see any changes in the data nor any records created in the audit summary. If I try to Active a time off request, the process fails due to a Business Process Error:
Microsoft.Xrm.Sdk.InvalidPluginExecutionException: Time off request records can't be reactivated.
To the best of my knowledge, there aren't any process changes to time off requests (but I'm unsure how to confirm this). From everything that I've read, this should be a fairly straight forward process so I'm not sure where to look next.
This page from the documentation is a good example of what I'm trying to do. It's failing on step 3 of "Approve a time-off request".
I've tried creating time off requests:
- in the past
- for tomorrow and more than 2 weeks future
- of duration lengths from 2 hours through 2 weeks
- for various user accounts
The time off requests are not conflicting with booked resources.
Any advice on what I could look into to determine if someone modified any processes / workflows associated with time off requests? Or is there something that I'm not doing that I should be?
