Dynamic Marketing List Use Query NOT working - Dynamics CRM 365

1
votes

I am creating Dynamics Marketing List in dynamics 365 for the contacts. Then trying to use a Query where Contact's Job Title contains "Astro" and it is returning me 2 contacts in the Query as it can be seen below enter image description here

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Then i click on Use Query button, but rather loading these contacts from the query, CRM is displaying all the contacts from the system. enter image description here

I have tried using different browsers but no help, i couldn't find what is going on with the system. Any help will be highly appreciated. Many thanks

1
dynamics-crmdynamics-365
That is very strange behavior. Here are a couple thoughts: 1) try filtering on some other criteria and see what happens 2) maybe create the list with all the contacts, copy to static, then see if grooming the list there works 3) this might be worthy of a Microsoft Support ticket. – Aron
Online or onpremise? – Arun Vinoth - MVP
Hi Arun, its Dynamics CRM 365 Online – Dev Dex
Using SDK, Try to query the fetchxml stored for this specific dynamic list & start from there for any discrepancy in filter. For more - blogs.msdn.microsoft.com/crm/2010/11/08/… – Arun Vinoth - MVP
The query will be stored in query column of Marketing list. Here you go - community.dynamics.com/crm/b/crminogic/archive/2011/11/28/… – Arun Vinoth - MVP

1 Answers

0
votes

This may be the issue with fetchxml query stored for identifying the members.

Check the value in query column of Dynamic Marketing list record & identify the root cause of this problem.

You may need to use a SDK call if it's not readily available to check the query value in CRM online.

Refer: https://community.dynamics.com/crm/b/crminogic/archive/2011/11/28/where-are-the-list-members-of-a-dynamic-marketing-list

https://blogs.msdn.microsoft.com/crm/2010/11/08/marketing-with-dynamic-list/