Add-in Suddenly Not Supported in Word Online

Question

I uploaded an add-in to the Office Store last year that uses the following requirement sets and methods:

<Requirements>
  <Sets>
    <Set Name="WordApi" MinVersion="1.2" />
    <Set Name="File" MinVersion="1.1" />
    <Set Name="Settings" MinVersion="1.1" />
    <Set Name="CustomXmlParts" MinVersion="1.1" />
  </Sets>
  <Methods>
    <Method Name="Document.getFilePropertiesAsync" />
  </Methods>
</Requirements>

According to the documentation, all of these should be available in Word Online. Indeed, even the Microsoft Office Add-in Manifest Validator lists Word Online as a supported platform:

However, recently I noticed that:

• I could not find the add-in on the Office Store from Word Online
• The Office Store page for my add-in does not list Word Online

Why? What am I doing wrong?

Answer 1

If your add-in was submitted to the Office Store before any of the requirement sets were released to GA, then your add-in would not have been tagged for compatibility with Word Online. If this is the case, then submitting an update to your Office Store listing via the Seller Dashboard should resolve this issue without additional action on your part. Note that a minor update (e.g. add-in description) would suffice to trigger the revalidation process.

Include in the test notes a link to this question and the validation team will contact you directly should the tagging issue not be resolved up on resubmission.