Are bots for Workplace by Facebook supported via the Facebook channel on Microsoft Bot Framework?

2
votes

I am trying to connect my bot on the Microsoft Bot Framework to a Work Chat Bot on Workplace by Facebook.

Everything appears to work the same as the regular Facebook Messenger channel:

  • I can validate my Facebook Messenger credentials in Botframework (page id, app id, app secret, page access token)
  • The Botframework webhook works in my Workplace custom integration settings (see screenshot 1)
  • I can find my bot in Work Chat and send it messages (see screenshot 2)
  • All the regular Messenger API calls work normally (e.g. setting persistent menus)
  • No issues appear in the Bot Framework management console

However, the bot never answers.

Am I doing something wrong, or are bots for Workplace unsupported in Botframework?

1
botframeworkfacebook-messengerfacebook-workplace
Is your bot answering via any other channel? Let's say the webchat within the Bot Framework management portal? – Ezequiel Jadib
@EzequielJadib Yes. It answers via webchat and Skype. I haven't configured any other channels. – Chris McGrath
What are you using for the Facebook Page ID in the Facebook Messenger channel? If you go to your bot's page in workplace, the ID should just be the numeric part after the bot's name in the Url: <botName>-NNNNNNNNNNNNNNN – Davis G. Trent
@DavisG.Trent BOOM! That was the problem. I was using the number from the SCIM URL. I didn't realize my bot had a page until you mentioned it. – Chris McGrath
Hi @Chris McGrath, I tried to connect my bot on the Microsoft Bot Framework to a Work Chat Bot on Workplace by Facebook. I configured seetings like APP ID, App Secret, Token ,call back URL for page etc., But i am unable to find my bot in work place chat to send message. What am i doing wrong? could you please suggest me . – PavanKumar GVVS

1 Answers

2
votes

Yes. Bots for Workplace by Facebook are supported via the Facebook Messenger channel on the Microsoft Bot Framework. To set it up, you need the 3 things in the screenshot above: App ID, App Secret, Access Token.

You also need the page ID. To get this, find the page for your bot by searching for <botName> in the Workplace search. The page ID is in the URL in the format <botName>-NNNNNNNNNNNNNNN.