timeout for chatbot Watson Conversation Service

Question

Currently, I'm Development some chatbots, and I want to know how to finish the conversation with something like a timeout.

Example I:

if(callback.error){
  data.output.text = "The server is offline now. Please try again later. Goodbye!";
  return res.json(data); //send the message
  exit(); //example (I did with sucess)
}

Example II:

if(userInputText == false && data.context.time === 120){
  //time = seconds
  data.output.text = "Are you still there?";
   return res.json(data); //send the message
  exit(); //example if user did not type anything
}

Example III:

//intent by user #goodBye
if(userSayGoodbye){    
  data.output.text = "Okay, goodbye!";
   return res.json(data); //send the message
  exit(); //EXAMPLE for exit the conversation if user say goodbye
}

And the conversation will finish after the message will send to the user. But I need to get some way to make sure if the user does not type anything. And I want save this with boolean value true or false inside userInputText variable.

Base: conversation-simple.

How to solved this?

Thanks advance.

Mitch Mitch · Accepted Answer · 2017-04-24T23:27:26

Example 1 you've pretty much got it. If the app gets an error back from conversation service you just display some pre-written text.

for the timeout, your app has to control the timer. You could send it as context to conversation and respond that way, but im not sure why you want to do this? I would think in your app, you have a timer, if no response, then send them a proactive message "are you still there?" or something like that, but Im not sure why you want to end the conversation like that based on time.

timeout for chatbot Watson Conversation Service

1 Answers