Docusign envelope says it was sent, but I never get the email

Question

I sent a one document envelope to two people, myself and someone else. I never get the email, even though the envelope summary says it was sent out. When I go into Docusign, I see the envelope and it has the status "Need to Sign" with a blue exclamation point. It has the correct info on the two signers. Any idea what could be going wrong?

Here is what I sent and the reply:

{
  "name": "Kathy Lori",
  "email": "[email protected]",
  "recipientId": "1",
  "accessCode": "12345",
  "customFields": [],
  "routingOrder": "1",
  "note": "",
  "roleName": "##Buyer1"
}
{
  "name": "Kathy Keaton",
  "email": "[email protected]",
  "recipientId": "2",
  "accessCode": "12345",
  "customFields": [],
  "routingOrder": "2",
  "note": "",
  "roleName": "##Seller1"
}
{
  "documentId": "1",
  "name": "\\\\01filpr001\\hardink$\\Here is document three of the test.docx",
  "fileExtension": ".docx",
  "documentFields": [],
  "documentBase64": [bytearray]
}
{
  "documentId": "1",
  "name": "c:\document three of the test.docx"
}
email subject: Here is the subject
return url: http://requestb.in/10vkzq71


status back is:
{
  "envelopeId": "57d44b8d-33e4-45a0-adbf-b95b7b1ddea5",
  "uri": "/envelopes/57d44b8d-33e4-45a0-adbf-b95b7b1ddea5",
  "statusDateTime": "2017-03-13T20:37:08.0206424Z",
  "status": "sent"
}

I'm voting to close this question as off-topic because it should be directed to the vendor. (Also, check your spam folder.) — ceejayoz
Have you specified any routing order for the recipients. A recipient will only get an email if the earlier recipients in the routing order have completed signing. As @ceejayoz suggested, please check your spam folder. Also, can you please post you Json, so that an accurate answer can be provided. — Praveen Reddy
I also noticed that very recently, a number of these emails are going into spam. Not sure why that is happening. — Kathy Lori
emails being sent to Spam has very little to do with Docusign. It could be related to the recipient's email hosting provider and the spam filters that the recipient might have applied to their mailbox. — Praveen Reddy

Praveen Reddy Praveen Reddy · Accepted Answer · 2017-03-13T20:47:20

The envelope request has two recipients at different routing orders.

Routing Order 1 ( "roleName": "##Buyer1")
Routing Order 2 ("roleName": "##Seller1")

When the envelope is sent, the recipient role "##Buyer1" will receive the email.

Recipient specified at the role "##Seller1" will only receive the email after "##Buyer1" finishes signing.

Docusign envelope says it was sent, but I never get the email

1 Answers