I'm testing different Azure web app pricing tiers. In the portal I clicked "Scale up (App Service plan)" and chose the B1 Basic pricing tier to test how the performance compared with F1 Free and D1 Shared. When I try to scale down from Basic to Free or Shared, it says "Successfully updated App Service plan", but it doesn't work. I've tried this over a week or so and it just doesn't work. I was able to switch between Free and Shared with no problems before this. Surely this is some sort of error? We must be able to downgrade?
8
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Maybe there are other details you could share? As written, there's really nothing to go on. Also - have you tried simply creating a new app service plan with the different tier, for perf comparison purposes? Have you tried contacting support?
– David Makogon
@DavidMakogon thanks, there's actually a bug in the new portal. The old portal gives you a helpful error message. Would be good to get this fixed.
– nmit026
3 Answers
21
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5
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So the new portal has a few bugs. I tried to do this operation with the old portal and got a helpful error message:
Cannot update the site 'test' because it uses x64 worker process which is not allowed in the target compute mode.
If you choose a setting not available in a downgrade, for example 64-bit or "Always On" (confirmed), and then try to downgrade, it will say it succeeded when actually it failed.
And they won't let us use the old portal soon. Great.
