Errors from softlayer slcli dns commands

Question

I'm trying to manage my Softlayer forward zones but am hitting repeated error 500s coming from Softlayer. I am using the python API, but it may be easier to show you the results from slcli itself, as that is failing with what looks like the same reason. Presumably this eliminates user-error from the list of causes, and instead suggests there's a problem in Softlayer itself.

ben$ slcli --version

slcli (SoftLayer Command-line), version 5.2.0

EXAMPLE WHERE THE CLI WORKS

ben$ slcli dns record-list 1975129

:..........:................................:.......:.......:.............................................:
:    id    :                         record :  type : ttl   : data                                        :
:..........:................................:.......:.......:.............................................:
: 66566069 :                              @ :  SOA  : 86400 : ns1.softlayer.com.                          :
: 66566070 :                              @ :   NS  : 86400 : ns1.softlayer.com.                          :
: 66566071 :                              @ :   NS  : 86400 : ns2.softlayer.com.                          :
: 67415149 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415146 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415205 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415008 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415204 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415151 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415148 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415207 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415150 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415147 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
: 67415206 :                     <REDACTED> : CNAME : 86400 : <REDACTED>                                  :
:..........:................................:.......:.......:.............................................:

[Yes, I have redacted data which I don't want to share]

EXAMPLE WHERE THE CLI DOES NOT WORK

slcli dns record-list 1636743

SoftLayerAPIError(SOAP-ENV:Server): Internal Error

I suspect Softlayer can't handle the number of records we have created in forward zone 1636743. Can you confirm this, and provide guidance on how to fix this.

Pedro David Fuentes Antezana Pedro David Fuentes Antezana · Accepted Answer · 2016-10-21T15:21:56

You’re right about the error being thrown because of the amount of records. But slcli can handle this using the next workaround:

slcli call-api Dns_Domain getResourceRecords --id=1636743 --limit=5

For further information on how to use call-api command you could review this link:

https://github.com/softlayer/softlayer-python/blob/master/SoftLayer/CLI/call_api.py

Errors from softlayer slcli dns commands

1 Answers