0
votes

We have configured WSO2 EMM 2.0.1

Android enrollment working fine - we can register new device.

During registration iOS device (look picture) we got NPE exception then entering correct username/password.

enter image description here

Caused by: java.lang.NullPointerException
at org.wso2.carbon.device.mgt.ios.EnrollmentService.authenticate(EnrollmentService.java:144)

Problem is - EnrollmentService - is a part of ios-enrollment.war file (provided during Obtaining the signed CSR file) - so, I do not have sources to understand what exactly produced NPE.

Does anybody know what this exception mean and how to fix it?

Here is full stack-trace of error:

TID: [-1234] [] [2016-09-07 22:03:21,280] ERROR {org.apache.catalina.core.StandardWrapperValve} - Servlet.service() for servlet [JAXServlet] in context with path [/ios-enrollment] threw exception java.lang.RuntimeException: org.apache.cxf.interceptor.Fault at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:116) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:336) at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121) at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:249) at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:248) at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:222) at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:153) at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:171) at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:289) at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:209) at javax.servlet.http.HttpServlet.service(HttpServlet.java:646) at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:265) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:99) at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47) at org.wso2.carbon.webapp.mgt.TenantLazyLoaderValve.invoke(TenantLazyLoaderValve.java:57) at org.wso2.carbon.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:43) at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47) at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:62) at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:159) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:57) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1739) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1698) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.cxf.interceptor.Fault at org.apache.cxf.service.invoker.AbstractInvoker.createFault(AbstractInvoker.java:170) at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:136) at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:204) at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:101) at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:58) at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:94) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272) ... 39 more Caused by: java.lang.NullPointerException at org.wso2.carbon.device.mgt.ios.EnrollmentService.authenticate(EnrollmentService.java:144) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:188) at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:104)

1
Please post the full stack trace to get a better understanding of the issue you are facingjdk1.7
What is the value you have put for the domain filed and what tenant is the user belongs toKamidu
we do not use multi-tenancy, so, users related to main tenant and we leave "domain" field empty in the ios client during entitlement process.Alexey Kakunin

1 Answers

0
votes

If you follow this documentation[1], you will see what are the steps you need to do so as to get a iOS device registered with WSO2 EMM.Initially, you need to submit the CSR file to WSO2 via their site[2] in order to obtain the signed CSR file in .plist format.Then one of WSO2 Account Managers will evaluate the CSR file you submit. Once the evaluation process is complete you will receive an email with the following:

  • The signed CSR file in the .plst format.
  • Agent source code.
  • P2 repository, which contains the feature list.

This is the process must be done in order to get registered a iOS device with WSO2 EMM.

1.https://docs.wso2.com/display/EMM201/iOS+Configurations. 2.http://wso2.com/products/enterprise-mobility-manager/csr/