Cannot contact Firebase support in new Firebase console

5
votes

I cannot submit a request to support in the firebase console.

Expected: The ticket is submitted.
Observed: I'm getting an error message that reads, "Error Submitting request. Please try again later." This has been happening for several days.

We have tried with multiple users on our team, including the project owners. Each of our users has several "questions remaining."

Screenshot of Error Message

2
firebase
firebaser here Thanks for reporting this. We've had a few reports from people hitting this problem and are trying to figure out what may be causing it (e.g. I was able to submit a case over the weekend and just submitted one again). Do you have any additional details on the problem? Is there anything showing in the developer console, maybe a relevant error/response on the network tab? Anything you can tell me may help us find the cause of this problem. Thanks for your help! - Frank van Puffelen
@FrankvanPuffelen additional details: the urgency was set to "high" and we were trying to submit a request about "Authorization." I received the issue both with and without a file attachment. The issue was experienced on multiple machines in Los Angeles and Reno. - virgil
I just got some more information on this and it seem related to having (certain) unicode characters in an attachment. A potential fix is being rolled out at the moment. If the problem persists and the issue is still urgent, try submitting the form without an attachment and then add the attachment in the email thread later. Sorry for the crappy workaround, but that should at least get the information about your actual problem into the system. Thanks again for reporting this, very helpful! - Frank van Puffelen
@FrankvanPuffelen thanks! For what it's worth, I was copying text from Evernote or Flowdock and pasting it into the form each time I go the error. - virgil
I'm seeing this same issue and I have a Critical support ticket to submit. This is a really bad situation to be in. - John McKim

2 Answers

0
votes

I had the same issue when I copied code from Xcode into the support request "Description" field. To fix it, I removed my code and placed it into a separate text file and attached it. Hope this helps.

0
votes

I was trying for Phone auth help.

In Phone Numbers field, Please try to add phone numbers with country code.

Example:

I was trying without country code like 9898989898. and didn't work.

Then I tried with +619898989898. and IT WORKED.

  • You can try to remove special characters from the description as well.