Outllook 2016 - VSTO plugin - clicking on Ribbon controls causes outlook crash

Question

Clicking on custom ribbon control causes outlook to crash.

The Event listener for the control never gets invoked.

Reproducible for all types of Ribbon controls - RibbonButton, RibbonCheckbox.

RibbonType - "Microsoft.Outlook.Mail.Read" reproducible for others too.

Problem specific to Outlook 2016, not reproducible for 2013.

Outlook version number: 16.0.7167.2040 (latest - part of Office 365)

Steps to reproduce:

Create New project - "Outlook 2013 and 2016 VSTO add-in".
Add New Ribbon using designer. (default type is mail read ribbon).
Add new button - "Important Button" and register listener.
Run -> Outlook -> Home -> Add-Ins -> click "Important Button"

Have checked offCat confing and live loggin - nothing there.

Any pointers on what I am missing here? Any pointers on how to find what exactly is going wrong.

Edit: Found this in Event Log under Windows Logs -> Applications

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
      <Provider Name="Application Error" /> 
      <EventID Qualifiers="0">1000</EventID> 
      <Level>2</Level> 
      <Task>100</Task> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2016-09-06T04:51:22.000000000Z" /> 
      <EventRecordID>247449</EventRecordID> 
      <Channel>Application</Channel> 
      <Computer>USER</Computer> 
      <Security /> 
  </System>
- <EventData>
      <Data>OUTLOOK.EXE</Data> 
      <Data>16.0.7167.2040</Data> 
      <Data>57ad490b</Data> 
      <Data>mso40uiwin32client.dll</Data> 
      <Data>0.0.0.0</Data> 
      <Data>57ab7885</Data> 
      <Data>c0000005</Data> 
      <Data>000ce501</Data> 
      <Data>107c</Data> 
      <Data>01d207f98604f7ee</Data> 
      <Data>C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE</Data> 
      <Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso40uiwin32client.dll</Data> 
      <Data>8e19d2e5-73ed-11e6-8343-34e6d7290fdd</Data> 
      <Data /> 
      <Data /> 
  </EventData>
  </Event>

In the event viewer, navigate to application events, and perform the activity that causes outlook to crash, and refresh the event viewer view. You would get an error log for vsto. If its there, I can assist you further — Teja
@Teja found application error in Event Logs - question updated. — Amit G
search for the vsto log. There should be an error log entry related to vsto as well — Teja

SuperDeve SuperDeve · Accepted Answer · 2018-12-11T02:37:10

I am agree with Shyam sundar shah.It will be better to use Ribbon(xml). you can modify the ribbon.xml like this.

<?xml version="1.0" encoding="UTF-8"?>
<customUI onLoad="Ribbon_Load" xmlns="http://schemas.microsoft.com/office/2006/01/customui">
    <ribbon>
      <tab idMso="TabNewMailMessage">
        <group id="ImportantGroup" label="Important Group" insertAfterMso="GroupIncludeMainTab">
          <button id="ImportantButton" label="Important Button" onAction="ImportantButton_Click"/>
        </group>
      </tab>
    </ribbon>
</customUI>

Outllook 2016 - VSTO plugin - clicking on Ribbon controls causes outlook crash

1 Answers