Clicking a node in the Sitecore tree makes all other nodes disappear

1
votes

I'm encountered a weird issue with new Sitecore user accounts. I set their permissions correctly, giving them access to read, write, create, etc the content items/folders they need and the Media Library. When they user logs in and clicks any of the 5 nodes in the tree (or their children) the Sitecore tree/navigation will hide all other nodes.

So if they click an image in the Media Library, the Sitecore tree will focus on the Media Library and not show the Content, System, Templates, etc nodes.

I've tried adding every single role in my company's Sitecore system to a test user and that didn't change a thing, it still happens. Any thoughts on this would be greatly appreciated.

3
sitecore
Which Sitecore version? - Mark Cassidy
Also: Did you ensure, your users have permission to the /sitecore root node? - Mark Cassidy
I'm working with Sitecore 7.0. The user has read access to the Sitecore node and all of it's child nodes, what else would it need? - Paul

3 Answers

5
votes

In the Content Editor, click the Content Editor menu, and then click Application Options. Click View tab and check "Show Entire Content Tree"

https://doc.sitecore.net/sitecore_experience_platform/content_authoring/the_editing_tools/the_content_editor/customize_the_content_editor

0
votes

Can you please check your URL if it contains ro=/sitecore/media when you click an image media item? Also let please let us know which version you using of Sitecore? Have you made any changes to link manager ?

0
votes

This sounds to me like a session issue. The Sitecore shell does not like running in a stateless load balanced environment, and the tree in particular manages it's context in session state. If you have more than one server for authoring behind an NLB make sure you have sticky sessions enabled. Otherwise check to make sure your session state setup is properly configured.