Can't Log into Azure Virtual Machine created w/ Resource Manager

Question

I just created a VM in Azure using the Resource Manager model. And I can't RDP to it. The machine is running. The error I receive is:

Your credentials did not work

I have tried the following user names:

myCompanyDomain\user
user
.\user
\user
NameOfVM\user

I have checked, double checked, and tripple checked the password. I have read and followed all of the steps in this article: https://azure.microsoft.com/en-us/documentation/articles/virtual-machines-troubleshoot-remote-desktop-connections/#wincred

Still can't connect. What am I missing?

Try resetting the remote access service as explained here. azure.microsoft.com/en-us/documentation/articles/… Scroll down about half-way to the ARM section. — Rick Rainey
@RickRainey, you linked to the same article to which I linked in my OP, and about which I said, "I have read and followed all of the steps in this article" !! — Casey Crookston
Doh! Sorry about that. I didn't pay close attention to the link you posted. Try connecting using ".\<username>". If that doesn't work you may want to contact support or just recreate the VM. — Rick Rainey
Yeah, I've been trying various things, including deleting and recreating the VM. I don't want to have to log a case with support, because that is usually a dead end road. But it might come to that. — Casey Crookston
I suspect this is a domain issue. What domain should I be using? If I try .\, then the RDP client changes the domain to SD12100. (Not sure where that came from.) — Casey Crookston

Casey Crookston Casey Crookston · Accepted Answer · 2016-02-24T15:03:05

Well, the root of this problem is still a mystery. If we figure it out, I'll post the solution. For whatever weird reason, when I create a VM, nobody (none of my co-workers nor I) can access it. When anyone else creates a VM using the SAME STEPS, we can all access it. But, we found a work around. This article helped, but didn't get us all the way there.

Here's the work around script:

Login-AzureRmAccount

Get-AzureRmSubscription -SubscriptionName <Your Subscription Name>

Copy the Tenant Id returned above

Login-AzureRmAccount -TenantId <TenantId>

$vm = Get-AzureRmVM -ResourceGroupName <Your Resource Group Name> -Name <Your VM Name>

$cred = Get-Credential (this is the VM user credentials)

Set-AzureRmVMAccessExtension -ResourceGroupName <Your Resource Group Name> -VMName <Your VM Name> -Name VMAccessAgent -TypeHandlerVersion "2.0" -UserName $cred.UserName -Password $cred.GetNetworkCredential().Password -Location <Location of VM>

Update-AzureRmVM -ResourceGroupName <Your Resource Group Name>  -VM $vm

Can't Log into Azure Virtual Machine created w/ Resource Manager

1 Answers