Outlook Office 365 IMAP Folder not syncing with server

Question

I have tried moving a folder from one mail address to another.

Both mail addresses are accessed using IMAP through 1and1.

I am running Office 365 version 15.0.4787.1002

I have added both account to outlook ([email protected] and [email protected])

Now I have then dragged across the folder structrue from [email protected] to [email protected].

This simply copied across the folder structure and none of the emails. So I then manually dragged all email files across to each relevent folder as well.

Now, locally in my outlook all the emails are in the correct place. However, to test i logged into the 1and1 webmail portal.

Now the emails have been removed from the first account but do not appear in the second account?

Am I missing something here to tell the account to sync the newly created folder?

Answer 1

Hi Seeing this on some clients , some where i fond a fix , basically on 1and1 you have a send items and sent messages folders and outlook just picks one of them ...
what i did was logon to 1and1 web mail pick sent message and create a sub folder "thisone" then in outlook re-sync see it shows up. if not your syncing the sent item folder, if it does its the sent messages folder , on 1and1 move all emails to the right folder . witch will the sync to outlook hope this helps g...