Google Play billing: Error retrieving information from server. [DF-PPA-10]

7
votes

I have created a test app with In-App billing. Uploaded it to google play and sent it to beta testers. When they try to make purchase then they receive Error retrieving information from server. [DF-PPA-10] error.

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We tried several accounts that are able to make purchases in Google Play. I did a test purchase with one of these accounts from another app and it works. But we always receive DF-PPA-10 error trying to purchase In-App in our beta tested app from different accounts/phones.

If we use account with expired card or without card then Google Play asks to enter card or PayPal. Once good card is added then we get DF-PPA-10 error.

1
in-app-purchasegoogle-playgoogle-play-servicesin-app-billing
Your payment method might need to be checked or updated. you can try to change your payment method or use alternative forms of payment: productforums.google.com/forum/#!topic/play/dkowob-NlG0 If the error still pop up, you can try to check your code with this repo: github.com/ianhanniballake/LocalStorage/blob/master/mobile/src/… – bjiang
I saw that link before asking that question. It is in top of google results. That is why I wrote that I can make purchases in Google Play with that account. I can't make purchase inside of my beta app. – Max
Have you check this repo:github.com/ianhanniballake/LocalStorage/blob/master/mobile/src/… – bjiang
Yes. But it does not make sense at all. My app is modification of TrivialDrive that comes with Android SDK. and it should work. I already implemented google billing in past for other apps. I receive error message DF-PPA-10 and I have no idea what is wrong and it is a problem. – Max
Have you update the play service? what version are you using? – bjiang

1 Answers

2
votes

I faced a similar issue recently. I could make successful purchases with the same card and account but suddenly it started giving me this error.

I am not sure why this should have happened but uninstalling updates for Google Play Store from Settings > Application Manager resolved that error.

See Google Play Store Error DF-BPA-10 for more details.