Docusign Rest API CarbonCopy Not Working

Question

I am trying to send a Document for signature using Docusign (Using RestAPI), It has one recipient as a Signer and one as Carbon Copy. I have pasted the JSON below and also I get a success message when calling the Rest API in the demo environment.

However the Recipient designated as CarbonCopy never gets the email, The Signer do recieves the email from Docusign

"emailSubject" : "This is the Subject of the Message",
  "emailBlurb" : "This is the Body of the message",
  "recipients" : {
    "signers" : [ {
      "routingOrder" : "1",
      "name" : "Signer 1",
      "email" : "[email protected]",
      "recipientId" : "1",
      "tabs" : {
        "signHereTabs" : [ {
          "anchorString" : "By:",
          "anchorXOffset" : "0",
          "anchorYOffset" : "0",
          "anchorIgnoreIfNotPresent" : "true",
          "anchorUnits" : "inches"
        } ]
      }
    } ],
    "carbonCopies" : [ {
      "routingOrder" : "2",
      "recipientId" : "2",
      "name" : "Carbon Copy1",
      "email" : "[email protected]"
    } ]
  },
  "documents" : [ {
    "name" : "document.pdf",
    "documentId" : "1",
    "bytes" : "document Bytes go here - Omitted to make it readable"
  } ],
  "status" : "sent"
}

Success Message Recieved

{  "envelopeId": "95c0cd64-7b4e-4d98-ad9c-ae74c08cf7f9",  "uri": "/envelopes/95c0cd64-7b4e-4d98-ad9c-ae74c08cf7f9",  "statusDateTime": "2015-10-19T21:00:30.7100000Z",  "status": "sent"}

You have the CC in routing order 2. Has the signer completed the envelope? If not, then the CC will not get the email until it's their step in the routing order. — Rickey S
Yes , I did change the routing order of 1 and as mentioned by you , that is exactly the behaviour I am getting , how do I have the carbon copy also get the email when the document is sent out. Currently the routing order for both of them is set to 1 , but the carbon copy only gets the document when it is complete — developer2015
If i put the routing order of both as 1 I get this error { "errorCode": "ENVELOPE_HAS_DUPLICATE_RECIPIENTS", "message": "The specified envelope has duplicate recipients."} — developer2015
When you set both to routingOrder = 1 if it is the same exact recipient (i.e. email, name, and recipientId) then you will the duplicate recipients error. Is it the same recipient you are testing with? — Ergin
Yes and I did solve the problem having the carbon copy routing order always higher than the signers, so in the above JSON just reversed the routing order and it worked for me — developer2015

developer2015 developer2015 · Accepted Answer · 2015-10-23T15:15:10

Yes and I did solve the problem having the carbon copy routing order always higher than the signers, so in the above JSON just reversed the routing order and it worked for me

Docusign Rest API CarbonCopy Not Working

1 Answers