Simba ODBC Driver - Tableau+MongoDB - Can't view published Tableau dashboards in Tableau Server

2
votes

I'm using Simba's ODBC driver for connecting Tableau to MongoDB. I connected my workbook to MongoDB, developed my dashboard and everything went pretty smooth. However, after I publish my workbook to Tableau server and try to open it, I get an error message:

"An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator. Tableau Server encountered an error. Contact your Tableau Server Administrator. Would you like to reset the view?"

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Why can't I view this dashboard in Tableau Server?

2
mongodbodbctableau-apisimba
Did the dashboard appear correctly in the preview pane of Tableau Desktop, during publication? – Talvalin

2 Answers

0
votes

You probably need to install the Simba's ODBC driver on the machine that runs your Tableau Server.

0
votes

There are many reasons which can bring this error.

  1. Driver mismatch on server machine.
  2. Data volume too much for server to handle (does it take too much time for the server to load and then show this err or does it show it quickly after hitting url?)
  3. It could simply be that there was some error while publishing the dashboard try again.