How to display multiple matches from cti search within unified service desk(USD)

0
votes

I'm trying to configure Microsoft Unified Service Desk(USD) for use with CTI.
I have already configured generic listener with cti search and window navigation rules. It works for single match and no match scenario.

But I am unable to display multiple matched results. Is it possible to show these records without developing my own hosted control?

multiple matches

Thanks

Gregor

1
unified-service-desk

1 Answers

0
votes

No. USD can only load a single-match result from your CTI Searches. It is very common for a USD CTI to require some custom Hosted Control development in order to attain the desired functionality here.