Asterisk: Adding agents to queues

Question

I'm trying to add agents to queues in realtime, by adding them to the queue_members table, the old syntax for adding them is using Agent/1001 but the chan_agents along with the Agent channel have been removed from the recent versions, and the current presented syntax is this

member => Local/1001@agents,0,May Flowers,Agent:1001
member => Local/1002@agents,0,John Doe,Agent:1002

which translate to

queue_name : agents_queue

interface : Local/1001@agents

state_interface : Agent:1001

but both of them gives me this error

NOTICE[18541][C-0000000a]: core_local.c:701 local_call: No such extension/context 1001@agents while calling Local channel

EDIT: agent was already added in agents.conf

[1001]
fullname=Will Meadows

EDIT 2: using an agents context

[agents]
exten=> _*,n,AgentRequest(first_agent)

there is no error using a context but the agent is still shown as Invalid

May Flowers (Local/first_agent@myagents from Agent:first_agent) (ringinuse enabled) (Invalid) has taken no calls yet

my goal is to give the agents the ability to login using AgentLogin and routing calls to them through a queue.

Can you please post the dialplan context for [Agents]? chan_local is trying to find "extension 1001 in context agents" , and the error is claiming it can't. — MichelV69
the problem is that i cant find any docs on how to manage agents context aside from this wiki.asterisk.org/wiki/display/AST/… but it is using eal and cant use it from queue_members in realtime — Tarik

MichelV69 MichelV69 · Accepted Answer · 2015-09-10T12:48:59

You have an error in your [agents] context:

[agents]
exten=> _*,n,AgentRequest(first_agent)

should be

[agents]
exten => _*,1,AgentRequest(first_agent)
 same => n, Verbose(2,AgentRequest Status: ${AGENT_STATUS})

... note the "priority" item is "1" not "n". Change that and let me know if things start working.

The second line will be useful for further debugging if this doesn't fix your problem, or if the problem "progresses".

Asterisk: Adding agents to queues

2 Answers