Woocommerce Subscriptions Stripe Automatic Recurring payments not working

Question

I used woocommerce product to subscribe automatic recurring payment through stripe payment gateway in my site.I have used woocommerce,woocommerce subscription,woocommerce stripe gateway plugins for this process.

First payment for subscription is working fine,but automatic recurring payment is not working with stripe.

Here are the plugin links that i have used.

http://www.woothemes.com/products/woocommerce-subscriptions/

Can anyone provide solution for this issue?

Answer 1

Please do reach out to our support at WooThemes as we'd be happy to see what's happening here. Our official Subscriptions and Stripe extensions do work and have automatic recurring payments.

Here's a few things to check:

1. Be sure you have the latest version of WooCommerce, Stripe extension, and Subscriptions.

2. There may be a cron issue with your WordPress site. Try using WP Crontrol to find if there are any cron jobs that have been halted.

3. Find the scheduled payment that did not process and use the action scheduler to see if it was never fired. You can find this by navigating to /wp-admin/edit.php?post_type=scheduled-action. In the search box, enter {order_id}_ i.e. the ID of the order in which the subscription was purchased followed by an underscore. For example, for a subscription purchased in order 3125, the search string is 3125_.

Answer 2

We've also struggled with Stripe payments not automatically renewing (the initial payment goes through but not any of the renewal payments). We did try WooThemes support but they couldn't find the order as it was made by another web design company so we didn't have access to the order details. Also, you'll find the log's aren't very verbose.

The solution:

Go to: WP-ADMIN > WooCommerce > Settings > Payments > Click "Manage" next to Stripe > Click the box next to "Saved Cards". This needs to be enabled or it won't take payment.