Azure: Failed to reset the password/ssh key for virtual machine

4
votes

I am using the azure portal to try and create a new user with an ssh key for a running VM by clicking on password reset and then entering a new username with a publish ssh.

the descriptions says

Providing a new user name will create a new user account with sudo privileges. Providing an existing user name will reset access credentials for that user account.

Each time I click it shows me the error

Failed to reset the password/ssh key for virtual machine.

without a reason.

2
azuressh
This problem started for me a couple of days ago; no fix yet. We aren't the only ones either.. – ray
Resetting the remote configuration fails as well. – stuartd
I'm facing the same issue as well – Attilah

2 Answers

0
votes

This is a workaround and it may work in your case. Try changing the configuration of your virtual machine as that will assign you a new box and in the process fix a few configuration issues. Then create a new user and change the configuration again to get your original configuration.

0
votes

Have you enabled ProvisionGuestAgent?

Just add <ProvisionGuestAgent>true</ProvisionGuestAgent> to Role (in case of using REST API)