WHat are “neglected cases” in a new organization?

Question

I've created a new organization on CRM 2015 and everything went dandy. Then, I attempted to create an additional one on the server and got the error listed below.

What on Earth are "neglected cases" in a new organization?

16:10:44| Error| System.Exception: Publishing CRM reports failed. ---> Microsoft.Crm.CrmException: Could not publish report 'Neglected Cases' due to the following error: An error occurred while trying to add the report to Microsoft Dynamics CRM. Try adding the report again. If this problem persists, contact your system administrator. ---> Microsoft.Crm.CrmReportingException: An error occurred while trying to add the report to Microsoft Dynamics CRM. Try adding the report again. If this problem persists, contact your system administrator. ---> System.Web.Services.Protocols.SoapException: Error while loading code module: ‘Microsoft.Crm.Reporting.RdlHelper, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35’. Details: Could not load file or assembly 'Microsoft.Crm.Reporting.RdlHelper, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Microsoft.Crm.ReportingServices2005.ReportingService2005.CreateReport(String Report, String Parent, Boolean Overwrite, Byte[] Definition, Property[] Properties) at Microsoft.Crm.Reporting.RuntimeReportServer.UploadReport(String path, Byte[] reportDefinition, String name, String description, Boolean overwriteExistingReport) --- End of inner exception stack trace --- at Microsoft.Crm.Reporting.RuntimeReportServer.UploadReport(String path, Byte[] reportDefinition, String name, String description, Boolean overwriteExistingReport) at Microsoft.Crm.Reporting.RuntimeReportServer.UploadReport(SRSReport report, String reportNameOnSrs, String name, String description, Boolean isSharedReport, Boolean overwriteExistingReport) at Microsoft.Crm.ObjectModel.ReportServiceInternal1.UploadSRSReport(Guid reportId, String reportNameOnSrs, String name, String description, SRSReport srsReport, ExecutionContext context, Boolean isCustomReport, Boolean overwriteExistingReport) at Microsoft.Crm.ObjectModel.ReportServiceInternal1.CreateInternal(IBusinessEntity entity, Boolean isScheduledReport, ExecutionContext context) at Microsoft.Crm.Reporting.ReportPublisher.UploadReportInternal(IBusinessEntity report, Int32[] relatedEntitiesArray, Int32[] categoriesArray, Int32[] visibilitiesArray, Guid organizationId, Boolean isProvisioning) at Microsoft.Crm.Reporting.ReportSetupPublisher.UploadReportInternal(IBusinessEntity report, Int32[] relatedEntitiesArray, Int32[] categoriesArray, Int32[] visibilitiesArray, Guid organizationId, Boolean isProvisioning) at Microsoft.Crm.Reporting.ReportPublisher.UploadReport(String reportFolder, String reportName, String fileName, String description, Int32 languageCode, Int32[] categoriesArray, Int32[] relatedEntitiesArray, Int32[] visibilitiesArray, Object parentId, Guid signatureId, Version version, Guid organizationId, Hashtable reportsPublished, String reportNameOnSrs, Boolean isProvisioning) at Microsoft.Crm.Reporting.ReportPublisher.UploadReports(Guid organizationId, String reportFolder, Int32 languageCode, Int32 matchCategoryNumber, Int32 addCategoryNumber, IProgressEventSource progress, Boolean isProvisioning) --- End of inner exception stack trace --- at Microsoft.Crm.Reporting.ReportSetupPublisher.OnPublishFail(Exception exception, String message) at Microsoft.Crm.Reporting.ReportPublisher.UploadReports(Guid organizationId, String reportFolder, Int32 languageCode, Int32 matchCategoryNumber, Int32 addCategoryNumber, IProgressEventSource progress, Boolean isProvisioning) at Microsoft.Crm.Setup.Server.Utility.ReportsUtility.UploadReports(String orgUniqueName, String reportFolder, Int32 languageCode, Int32 matchCategoryNumber, Int32 addCategoryNumber, IProgressEventSource progress) at Microsoft.Crm.Tools.Admin.RSPublishAction.PublishReports(String organizationUniqueName) at Microsoft.Crm.Tools.Admin.RSPublishAction.Do() at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo) --- End of inner exception stack trace ---, Error, AbortRetryIgnore, Option1 16:10:51| Info| InputResult: Ignore 16:10:51| Info| CrmAction execution time; RSPublishAction; 00:00:34.6283317 16:10:51| Error| Installer Complete: OrganizationCreator - Error encountered 16:10:51| Info| Setting organization state. New state = Enabled 16:10:51| Info| Found the older table DBUpdateInstallInfo_V5, updating new table and deleting 16:10:51| Info| GetDBUpdateRevisionThresholdForServer(): Threshold = 7.0.0000.3543.

Markus Palme Markus Palme · Accepted Answer · 2015-04-10T14:06:58

Neglected Cases is the name of a standard report that is published when you are creating a new organization (this report shows cases that have not been processed within a given time).

When you create a new CRM organization, the standard reports are published. The interesting detail about your error is this line:

Could not load file or assembly 'Microsoft.Crm.Reporting.RdlHelper'

It seems to me your installation is corrupt. Did you install the "Microsoft Dynamics CRM Reporting Extensions" on the SQL/Reporting server?

WHat are “neglected cases” in a new organization?

1 Answers