New Tango device OTA not upgrading

4
votes

New device unboxed a couple of days ago. Cannot use OTA to upgrade, says current software is up to date even though it is not. Without a current kernel I cannot download tango core, etc. So the device is basically non-functional (other than a plain tablet :-)) out of the box.

Same problem as this question: Cannot update Tango Core - "Package file was not signed correctly"

Factory resets did not fix the problem. Unlike the previous question, waiting 48 hours provided no resolution. Several users on the Google+ developer group are having similar issues with this batch of devices, so this seems to be a common problem

Thanks!

1
google-project-tango
From @Pranshu: Hi I also have the same problem. Not able to update the device and Project Tango Core. Did factory reset several times. I have been waiting from last 3 days. If anyone at Google is listening, please resolve this issue asap. – Panagiotis Kanavos
You're doing the factory reset from the menu that appears when you boot holding down the vol up,down, and power buttons ? If so, I got nothing, sorry - if not, the menu you get is handy for some issues – Mark Mullin
same here, several days past, no update at all. – Yi Wang

1 Answers

2
votes

We had an error in our OTA server configuration that we fixed this morning. This might take some time to propagate, but you should start seeing updates soon. Sorry for the inconvenience!