APPCRASH while running Explorer

Question

I keep getting the following error:

Problem Event Name: APPCRASH Application Name: Explorer.EXE Application Version: 6.1.7601.17514 Application Timestamp: 4ce7a144 Fault Module Name: StackHash_423a Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521eaf24 Exception Code: c0000374 Exception Offset: 00000000000c4102 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 7177

Anyone know what the hell is going on?

Additional Information 1: 423a Additional Information 2: 423adab2099b2868015cb9460891eb88 Additional Information 3: 4f89 Additional Information 4: 4f898d4b07fd532255598c947d770589

wacky context menus from third-party shell extensions - try disabling one by one would be my first guess — meatspace
I wouldn't know what to disable. The only third party stuff I have added are McAfee and blue tooth headphones software! — Joe Campanini
I get the same crash, on Outlook. But what's StackHash_423a!? There's no module like that in the file system! — lornova

Abhigyan Tiwari Abhigyan Tiwari · Accepted Answer · 2015-01-22T07:09:13

I have figured this problem too on my windows 7 ultimate i.e. sometimes my explorer or games won't respond and finally they crash. This can be solved using simple steps or common fixes below.

These are some simple starter troubleshooting steps you can perform. Try them out which might help you.

1. The first thing you should do is to backup your docs, music, videos, etc. to a particular drive, make a new user profile in windows and restore your backup.

2. A bad or corrupt Context Menu may be the reason for crash of explorer. You can troubleshoot using TPS (Third Party Software) known as "shell extension viewers". ShellExView is one of them. The rule is to disable non-Microsoft context menu handlers one-by-one and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView. You can download it in the link below:

Link: http://www.nirsoft.net/utils/shexview.html

3. Sometimes tweaking or fixing of registry may help to handle app crashes. You can download TPSs to fix registry (errors) like Iobit reg. fix or GlarySoft Registry Fix. "GlarySoft Registry Repair" is a free registry repair tool. You can download it in the link below:

Link: http://www.glarysoft.com/registry-repair/

4. "sfc /scannow" which stands for system file checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Type it command-prompt.

You can start commmand-prompt by win+R, type cmd. Type sfc /scannow, press enter.

I hope above steps helps you. AT

APPCRASH while running Explorer

2 Answers