Netsuite error :You are not requesting the correct data center for your company"

Question

I using Netsuite PHPToolkit version 2014_1.

$nsendpoint = "2014_1";
$nshost = "https://webservices.netsuite.com";

Today I received this error when login via webservice

You are not requesting the correct data center for your company ! Please correct the host in the URL.

This is my response

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <soapenv:Body>
        <soapenv:Fault>
            <faultcode>
                soapenv:Server.userException
            </faultcode>
            <faultstring>
                You are not requesting the correct data center for your company ! Please correct the host in the URL.
            </faultstring>
            <detail>
                <platformFaults:unexpectedErrorFault xmlns:platformFaults="urn:faults_2014_1.platform.webservices.netsuite.com">
                    <platformFaults:code>
                        USER_ERROR
                    </platformFaults:code>
                    <platformFaults:message>
                        You are not requesting the correct data center for your company ! Please correct the host in the URL.
                    </platformFaults:message>
                </platformFaults:unexpectedErrorFault>
                <ns1:hostname xmlns:ns1="http://xml.apache.org/axis/">
                    partners-java10010.bos.netledger.com
                </ns1:hostname>
            </detail>
        </soapenv:Fault>
    </soapenv:Body>
</soapenv:Envelope>

It was working well before.

Charlie Dalsass Charlie Dalsass · Accepted Answer · 2019-03-13T18:02:25

Today the NetSuite Data Center URL is different for each customer.

After configuring NSconfig.php, run the following script to identify the endpoint URL. The example comes from the samples folder of PHPToolkit_2018_2,

require_once 'PHPToolkit/NetSuiteService.php';

$service = new NetSuiteService();
$service->useRequestLevelCredentials(false);

$params = new GetDataCenterUrlsRequest();
$params->account = NS_ACCOUNT;
$response = $service->getDataCenterUrls($params);
$webservicesDomain = $response->getDataCenterUrlsResult->dataCenterUrls->webservicesDomain;
print "url: $webservicesDomain";

Once you have the URL you can then enter that in your configuration.

Netsuite error :You are not requesting the correct data center for your company"

5 Answers