Magento Customer login and the backend login session

Question

I am here trying to find any Magento users faced the same problem with me and see if you guys have a solution for this.

I am using Magento Enterprise version and my a number of my customer cannot login. Some of the customer keep redirect to login page even they enter a correct username and password. It happens on those browser with my site cookie already, and after I clean my browser cookie for my site then I do not face the problem and I can login correctly. And after someday, I faced the login problem with the same browser again.

My session saving in db

and my cookie setting as below: http://i.stack.imgur.com/mv7p2.png

Do any Magento users face with the same problem and what is your solution? Thanks!

Answer 1

Are you using custom theme? If you are then it is most likely that your theme is missing formkey. Please check in [yourthemepath]/customer/form/login.phtml, it needs to have something like:

<?php echo $this->getBlockHtml('formkey'); ?>

inside <form class=form-login...> </form>