0
votes

I keep getting the 500 internal server error. I getting 500 internal server error when I am importing customer records by csv file from magento admin side. I can't found any solution. I have given the 755 permission to all the required files and folders of magento. How i can resolve this error, any one have idea for this solution.

3
Please check you Magento system and exception log. - Mukesh
i checked var/log folder but it is empty. How i can enable log ? - Suresh Chikani

3 Answers

1
votes

.htaccess by default in Magento has this options disabled that are specific to 1and1 hosting, I would try enabling them:

#AddType x-mapp-php5 .php
#AddHandler x-mapp-php5 .php

You may also want to read over:

http://www.magentocommerce.com/boards/viewthread/2019/

http://www.magentocommerce.com/boards/viewthread/199907/

0
votes

You should find the server "var/log" but not inside the magento's "var/log" because this is the server error - 500 internal server

For my experience, it seems the php process is out of memory during importing/exporting data. Also there are few other reasons about the settings, e.g. max. post variables are out of limit, upload file size exceed limit , you may check the server log to know what is the exact problem.

0
votes

Try enable the logging

System - Configuration - Developer - Log Setting