Helpdesk option for normal users in open erp 7.0

Question

I would want to know that how can i add a helpdesk option for a normal project/user. I've tried it , i've added an item under group access rights, where module name is crm.helpdesk.

I've tried it for portal user too but for those user i also not able to find this helpdesk option.

I am a nontechnical person but able to understand if you will help to dig out from this problem.

Please help me to find out this solution.

Answer 1

helpdesk means crm_helpdesk? just install crm_helpdesk module and give permissions to users like this:

give following rights to usr when u creating user by settings>users>create....

Application
Sales=User: Own Leads Only
Human Resources=Employee
Sharing=User
Administration=