You can make it work by simply cycling through the possible positions where the character might be missing and letting it try to correct your result, so let's say you received 10 characters:
1234567890
Have it correct the following values:
??1234567890
?1?234567890
?12?34567890
:
1??234567890
1?2?34567890
:
1234567890??
Each attempt will probably give you some result, most of which are not the one you want. But I would expect that there should be exactly one result with the minimal number of additional modifications, and that should be the one you want to use as the most likely to be correct answer.
For example, if you correct the first three numbers of the example above, you might get the following result:
v
361274567890
917234567890
312734569897
: ^ ^
For the first and third case, you have additional corrections made beyond filling in the two blanks (marked with v and ^), whereas in the second case you have only the missing positions filled in and the other characters match the uncorrected input. Therefore, I would choose answer 2 as the most likely to be correct one.
Clearly, the chances that this works depend on whether there are other errors. Unfortunately I'm not able to give you a rigorous set of conditions under which this method will work for sure.
.
Another thing you can do if your message is long enough is to use an interleaving technique to basically have multiple orthogonal RS codes cover your data. That way, if one fails, you might be able to recover with another one. This method is for example used on compact discs (CDs), where it is called CIRC.