ECM Error: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel

Question

Sitecore 6.6 rev. 130214 and ECM 2.1 rev. 131007

We are having an issue with ECM and sending emails. We are using Sitecore's MTA. Everything has been working for some time now but within the last week, we started receiving this error message when trying to send emails (even test emails):

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

Research into this error seems to point to a certificate issue. We are pretty much using ECM OOTB. It seems like maybe the certificate with Sitecore's MTA changed? Has anyone else seen this in relation to ECM?

Answer 1

I worked with Sitecore Support on this. While we didn't uncover the exact cause of the error, it has been resolved. The only thing that I did from the time that it wasn't working to when it was working was to log out and log back into the Sitecore App Center. At the time I tried this, I wasn't trying to solve the problem but instead get the correct credentials back into Sitecore.

According to Sitecore, this may have been the issue. The first step of sending emails from the ECM is for ECM to contact the SAC to ensure that we have purchased the "Email Delivery" service. It apparently wasn't able to communicate with the SAC and instead threw the error we were seeing. After the credentials were entered again to log into the SAC, communication began working again and no more error.

We'll keep monitoring it, but hopefully this helps someone else down the road.