Dynamics CRM Online Navigation pane shows only Settings and Service

Question

In Dynamics CRM Online, my account has System Admin role. I would like to customize our solution for Sales and Marketing teams. When I login, however, I only see 'Settings' and 'Services' in the navigation panes and don't see 'Sales' and 'Marketing' panes. I have privileges to customize the entities (lead, account etc), but I would like to be able to see these in my Navigation. These used to show by default. Any ideas on how to show those? Thanks.

Answer 1

Same thing happened to me when I provisioned a CRM 2013 Online (free trial). What worked for me was creating another System Administrator user. The sitemap and the other areas were visible as expected when I logged in as the new user.

Answer 2

As Piyush pointed out use one of sitemap editrs i.e.:

http://sitemapeditor.codeplex.com/

http://community.dynamics.com/crm/b/develop1/archive/2013/08/06/dude-where-39-s-my-site-map-editor.aspx

http://msdn.microsoft.com/en-us/library/gg309424.aspx

Answer 3

Goto: https://portal.office.com/UserManagement

In licenses section add check Microsoft Dynamics CRM Online Professional ans Save. This will solve your problem.

//waqas