Paypal Sandbox API Internal Error

Question

I've been using Paypal Merchant SDK with Sandbox credentials for last few months and everything for working fine.

But today, Im facing this strange problem, whenever I make an API call of SetExpressCheckout, I get Transaction failed due to internal error with error code 10001 .. I haven't changed anything in code, it just started to show up.

Im using the github api for transaction: https://github.com/paypal/merchant-sdk-php/]1

Here is the API Error Response

SetExpressCheckoutResponseType Object
(
    [Token] => 
    [Timestamp] => 2013-09-15T07:33:51Z
    [Ack] => Failure
    [CorrelationID] => 1325627aefe46
    [Errors] => Array
    (
        [0] => ErrorType Object
            (
                [ShortMessage] => Internal Error
                [LongMessage] => Transaction failed due to internal error
                [ErrorCode] => 10001
                [SeverityCode] => Error
                [ErrorParameters] => 
            )

    )

    [Version] => 94.0
    [Build] => 7645184
)

Same thing happened to me, except, also our production api (non-sandbox) returns the same error — Manu
Same here on sandbox with PHP Paypal API (and we haven't changed a line of code before it started to happen): [ShortMessage]: string(14) "Internal Error" [LongMessage]: string(40) "Transaction failed due to internal error" [ErrorCode]: string(5) "10001" [SeverityCode]: string(5) "Error" [ErrorParameters]: null — Żabojad
Same thing here in Germany. Also cannot connect to sandbox.paypal.com. — Michael Alexander Freund
Is there any information about this issue on paypal site somewhere ? Do you guys know more about this ? I see that it can even happen in production so they should give some info about that on Paypal side... — Żabojad

Giovanni Giovanni · Accepted Answer · 2013-09-15T10:46:59

I think this is your issue. If so PayPal are aware of this issue and are trying to fix it.

https://www.paypal-notify.com/eventnotification/event_details?eventId=3945

Update: Issue with PayPal Website and PayPal APIs - Sep 15 - Sandbox

PayPal Notifications

Sandbox Status Update

Update: We continue to work towards a resolution and will provide an update when we have more information.

Sent Sep 15, 2013 11:24 AM BST by SAR

Start time: Sep 15, 2013 05:55 AM BST

At this time, there is no alternative work-around.

Questions? Please contact by filing a ticket; refer to PP-CRI-3945

Paypal Sandbox API Internal Error

1 Answers