Crystal always printing portrait

Question

I recently updated a Crystal Report from an unknown version to v13. This report prints to a Zebra TLP2844 label printer using 6"x4" labels (6" long, 4" wide as they come out of the label printer). Before the update, everything worked fine. Afterwards, I cannot print the labels in landscape. No matter what settings I use, I always get portrait.

Here are the settings I have in Visual Studio 2010: enter image description here

My printing code:

 public void print_label(CTapeID myTape)
    {
        _myTape = myTape;
        LabelReport crystalPrint;  // name of report class
        CPrinterObject po;

        CPrinterInfo pi;
        String printerType = "LABEL_4060";
        LabelInfo cpd; // name of dataset class for the report

        try
        {
            crystalPrint = new LabelReport();

            crystalPrint.ReportOptions.EnableSaveDataWithReport = false;

            po = new CPrinterObject();
            pi = po.FindPrinter(printerType);

            if(pi != null)
            {
                crystalPrint.PrintOptions.PrinterName = pi.PrinterName;

            }

            crystalPrint.PrintOptions.PaperOrientation = CrystalDecisions.Shared.PaperOrientation.Landscape;

            cpd = GetLabelData();
            crystalPrint.SetDataSource((DataSet)cpd);
            crystalPrint.PrintToPrinter(1, false, 1, 0);

            crystalPrint.Close();
            crystalPrint.Dispose();
        }
        catch(Exception ex)
        {
            ex.Source = MethodBase.GetCurrentMethod().Name + "(): " + ex.Source;
            throw ex;
        }
    }

CPrinterObject and CPrinterInfo are internal classes that get the printer name and properties.

Does it work if you manually print (i.e. using CR) the report in landscape mode? — craig
@craig : If I go to Crystal Reports - Preview Report, I get the correct orientation. — CurtisHx
But, what happens if you actually print it? You want to make sure that you eliminate this potential point of error (the printer's driver). — craig
Your code reads crystalPrint.PrintOptions.PaperOrientation = CrystalDecisions.Shared.PaperOrientation.Portrait;. Shouldn't this read crystalPrint.PrintOptions.PaperOrientation = CrystalDecisions.Shared.PaperOrientation.Landscape;? — craig

SteveCav SteveCav · Accepted Answer · 2015-07-31T01:46:33

I just spent three and a half days tracking down this problem and reading zillions of old unanswered "I have this problem too. Did you ever solve it?" posts. I just finally cracked it.

No matter what code settings and paper sizes you choose, Crystal hates Zebra and will arbitrarily decide portrait/landscape, because it knows better than you.

What solved it for me was:

Go into Print Management (not printer settings)
Right-click on the printer
Go to to "Set Printing Defaults"
Set the paper size to something blatantly wrong (I said my 10cm x 2cm label was 10cm x 20cm), but big enough for it to STFU and stop choosing it for you.

Crystal always printing portrait

1 Answers