Silverlight OOB throws internal script error

Question

I got a commercial app that is working fine on most machines OOB.

I got just 1 user who gets following error when he launches OOB version (note that in his browsers it works fine).

enter image description here

Sorry for russian language, but his machine is in Russian.

Generally it says that there is an error and that silverlight is not installed. I did install latest (5) Silverlight version and it didn't fix the problem.

What could this be?

Is the silverlight plugin enabled in browser, also (if it is IE - thats what it looks like), can you try installing FF and try it with it ? — Ondrej Svejdar
Its Out Of Browser version (OOB). It does work in IE,FF and chrome. It doesnt work in OOB — Valentin Kuzub
Can we see the js line with document.gelElementById(...) ? — Tonio

Luke Woodward Luke Woodward · Accepted Answer · 2013-06-08T09:05:38

This is a complete stab-in-the-dark, it might not work for you at all.

On a previous project we had an issue with a Silverlight application not working for a few users. We found a post on the Silverlight forums which mentioned that the problem was ultimately due to a corrupt user profile. However, as Microsoft have now closed the Silverlight forums, I can no longer find this article.

It turns out that the fix was to open a Command Prompt and run the following:

reg export "HKCU\Control Panel\International" international.reg
reg import international.reg

Obviously, as this involves modifying the registry, suitable care should be taken.

Silverlight OOB throws internal script error

1 Answers