Adding button opening e-mail client to MS CRM 2011 ribbon

Question

I need to add button sending e-mail with default client on MS CRM 2011 ribbon.

I've added following section to customizations.xml.

<CustomActions>
  <CustomAction Id="Company.{!EntityLogicalName}.MainTab.ContactSupport.CustomAction"
                Location="Mscrm.HomepageGrid.{!EntityLogicalName}.MainTab.ExportData.Controls._children"
                Sequence="72">
    <CommandUIDefinition>
      <Button Id="Company.{!EntityLogicalName}.MainTab.ContactSupport.Button"
              Command="Company.all.MainTab.HelpGroup.ContactSupport.Command"
              LabelText="Contact Support"
              ToolTipTitle="Contact project support via e-mail"
              ToolTipDescription="Contact project support via e-mail"
              TemplateAlias="o3"
              Image16by16="/_imgs/ribbon/senddirectmail_16.png"
              Image32by32="/_imgs/ribbon/senddirectmail_32.png" />
    </CommandUIDefinition>
  </CustomAction>
</CustomActions>
...
...
...
<CommandDefinitions>
  <CommandDefinition Id="Company.all.MainTab.HelpGroup.ContactSupport.Command">
    <EnableRules />
    <DisplayRules />
    <Actions>
      <Url Address="mailto:[email protected]" />
    </Actions>
  </CommandDefinition>
</CommandDefinitions>

And it works. However on button click it opens new window. Which stays empty, since it's nothing to display — just call e-mail client.

Is there any workaround? How to start e-mail client without opening new window?

@Guido I'm using Firefox mostly. And behavior is the same in both browsers. — shytikov
ok, where is located exactly this button? inside the homepage bside the exporting tool only for a selected entity? — Guido Preite
It's on main application ribbon, on every entity, nearby "Advanced Find" button. Rightmost location. — shytikov

Guido Preite Guido Preite · Accepted Answer · 2013-05-30T15:17:02

Found a solution.

Change your action to a JavaScript one, like:

<Actions>
      <JavaScriptFunction FunctionName="contactsupport"  Library="$webresource:new_contactsupport.js" />
</Actions>

and the contactsupport function will be:

function contactsupport() {
   location.href = 'mailto:[email protected]';
}

looks like that setting location.href inside CRM doesn't change the url, but works to launch the application associated to mailto

tested with IE 9, Chrome 27, Firefox 21

Adding button opening e-mail client to MS CRM 2011 ribbon

1 Answers