Magento: catalog & product images not uploading

0
votes

For some reason catalog images are not uploading properly, with no error messages or anything in ./var/log/exception.log or ./var/log/system.log or /var/log/httpd/magento/error.log - simply it just seems to ignore the image file.

Perhaps relatedly, catalog_product_entity_media_gallery doesn't seem to be updating at all when I upload product images, hence uploaded images show in the front end but not in the back end at all. On re-save they are removed.

I'm unsure where to start with debugging, been looking around for a while with no luck!

This just started happening a few days ago after importing a few products. Before then it was working fine.

3
phpmagento
how does your importer work? Is it UPLOADING them via http, or ftp? Are all images affected or just certain images(configurable/simple)? What does your firewall say? Is this also happening when you upload images directly from the backend? What ERP or CRM are you importing from? So many questions... – Soundz
I'm not using an importer, just adding products through the admin backend. Uploading products - image appears in correct directory, appears on frontend but isn't there on the backend. Catalog images never get uploaded to tmp or the correct place. – David Lawson
are your folders writable? Oh and try another browser and update your flash. Disable the cache – Soundz

3 Answers

0
votes

This can happen when importing products and not assigning them to the admin store (store id 0).

for example, if you load a product for store 1 (default store) and then save images to this store's version of the product, then they will not be visible in the admin area.

images must be assigned to store 0's version of the product for them to be visible in the admin.

I am guessing you have created your products and assigned only to store 1, and then saved the procucts images to this.

I would try re-importing your products, and not setting a store id before saving, this will automatically add them to the admin store for you and your issues should vanish :)

0
votes

David, before you start changing permissions and looking for more complex reasons for the problem try this:

Use either Internet Explorer or Chrome and you should be right.

I had the same issue where I could not upload images using the Magento admin to product pages. What I found was simply that I was using Firefox and something to do with Flash or Java was causing the issue.

It is working fine for me now.

0
votes

This was fixed by updating to the latest version of Magento Community Edition.