Sometime publishing fails during Transporting phase with error "Internal Server Error"

Question

Sometime publishing fails during Transporting phase with error:

Could not transport tcm_0-333793-66560.Content.zip using HTTPS,cause: "Internal Server Error".

In cd_transport log, the error is:

2012-10-30 06:34:16,778 ERROR HTTPSTransportConnector - An unexpected error occurred while retrieving: "http://deployer/httpupload.aspx reason: Internal Server Error"

2012-10-30 06:34:16,793 ERROR HTTPSTransportConnector - Unable to send TransportPackage to url: "http://deployer/httpupload.aspx cause: Internal Server Error"

2012-10-30 06:34:22,600 ERROR HTTPSTransportConnector - An unexpected error occurred while polling: "http://deployer/httpupload.aspx reason: Internal Server Error"

After publishing again, I am able to publish the failed pages.

After setting the log level to "Debug" getting below information in cd_core.log file

      2012-10-30 11:47:39,260 ERROR HTTPSTransportConnector - Unable to send TransportPackage to url: "http://deployer/httpupload.aspx cause: Internal Server Error"
      2012-10-30 11:47:39,260 DEBUG TransportPoolManager - "Connector is registered for reuse: HTTP[Password[******], UserName[server\tridion], URL[http://deployer/httpupload.aspx]] available: 1"
      2012-10-30 11:47:39,260 DEBUG ParallelDestinationWorker - Received item from transport destination: yyK/eL9dJ29chwTx2vRFrQ==
      2012-10-30 11:47:39,260 INFO  TransportItem - Received transport feedback, transport state is: failed=true for transaction: tcm:0-334545-66560

No information in cd_deployer.log file related to publishing error. It just says

      2012-10-30 11:58:23,249 DEBUG TransactionHeader - Writing[TransactionHeader transactionId=tcm:0-334566-66560 control=COMMIT] to C:\Temp\tcm_0-334566-66560.Content\transaction.xml

Information in IIS log:

In HTTPUpload log file, I can see the log details with status as 200 , 401 and 500. 200 being in large scale but their are also details with the status as "401" and "500".

Error details are

       "2012-10-31 12:54:39 W3SVC1485900680 100.100.100.100 GET /httpupload.aspx fileName=tcm_0-337505-66560.state.xml&action=remove 80 - 192.168.168.14 - 401 2 2148074254"

You should check the cd_core.log and cd_deployer.log on the deployer machine. The transport log only tells you what the CM sees, namely that 'something is wrong'. Raise the log level if necessary (in the logback.xml). — Quirijn
Thanks Quirjin. I have set the log level to "INFO" and then checked the cd_deployer.log which is empty and cd_core.log does not contain any such information about publishing. — Meenakshi
Hi Meenakshi. You need to set the level to "DEBUG" to get decent informations about why it fails. — Daniel Neagu
Hi Meenakshi. It looks as if the HTTPUpload site is not reachable at all from the CM side. When you have this error then it's shut down, the URL is wrong or the deployer not set-up correctly. Can you even reach the deployer/httpupload.aspx URL from your CM machine? Hope this helps. — Daniel Neagu

Ram Saurabh Ram Saurabh · Accepted Answer · 2012-10-30T07:47:03

It is related to maximum size limit on your deployer.Look at the deployer logs. Hope by increasing maxRequestLength and maxAllowedContentLength your problem get resolved.

Sometime publishing fails during Transporting phase with error "Internal Server Error"

1 Answers