Request for Sitecore page returns IIS 404

1
votes

I request a page in Sitecore and I get a 404 from IIS. The site works on my development environment & staging. This is on the production machine, which is a new install. I've never actually seen it work. The fact that it's giving me an IIS 404 (instead of a Sitecore 404) seems to indicate that whatever handler Sitecore uses isn't being recognized or isn't set up properly. I'd appreciate any suggestions about where to begin looking or what the issue might be.

We're in II7 running in classic mode.

3
iis-7sitecoresitecore6
/sitecore/login/ Works just fine, BTW. It's requests to the public site that don't work. - Josh C
Actually, scratch that..../sitecore/login works okay in content mode, but in desktop mode, when I click "Content" it returns an IIS 404. I notice that that request is for a "handled" item ( /sitecore/shell/sitecore/content/Applications/Content%20Editor?ic=People%2f16x16%2fcubes_blue.png), so this really feels like a handler config issue. - Josh C
What version of Sitecore? Have you made any changes to the web.config? How did you install it, via the Wizard or manually via a .zip? - Mark Ursino
I didn't install it...it's been on this server for a while. Also, I didn't make any changes to the web config, and it's nearly identical to the config in staging and my local. I'll find out if there's a version conflict of some kind, but I can tell you that the dev/staging/prod versions of the site are identical...thanks. - Josh C
I guess, to be clear, the one difference in the web.config between staging and prod is the path specified for the data folder. - Josh C

3 Answers

0
votes

I have the same issues if I run Sitecore in classic mode. Why don't you try running in Integrated mode, for all handlers to work propperly? Your Sitecore login page works, so that indicates that you have unzipped the Sitecore folder corretly. I'd suggest you to try Integrated mode.

0
votes

It sounds like a permissions issue, check that Network Service (or Application Pool Identity) has the correct access to all of the Sitecore folders.

This looks like a fairly good guide on this:

Sitecore folder & IIS permissions

You could also try exporting the IIS setup for production and staging and comparing the two to make sure nothing odd with the setup.

0
votes

Have you tried running the installer? If you are cleaning up someone else's install, there's no telling what they did... far easier to start again. You can easily connect to an existing database, or install a package with all your content once you've got a good working Sitecore instance.