Disqus Universal Code is not working with new disqus_identifier

Question

This code displays the comments when the thread disqus_identifier is pointing to returns comments, but when it's a thread with zero comments, I get an error message that reads "We were unable to load Disqus. If you are a moderator please see our troubleshooting guide."

<div id="disqus_thread"></div>
<script type="text/javascript">
/* * * CONFIGURATION VARIABLES: EDIT BEFORE PASTING INTO YOUR WEBPAGE * * */
var disqus_shortname = 'my_short_name'; // required: replace example with your forum shortname
var disqus_identifier = 'random';
/* * * DON'T EDIT BELOW THIS LINE * * */
(function() {
    var dsq = document.createElement('script'); dsq.type = 'text/javascript'; dsq.async = true;
    dsq.src = 'http://' + disqus_shortname + '.disqus.com/embed.js';
    (document.getElementsByTagName('head')[0] || document.getElementsByTagName('body')[0]).appendChild(dsq);
})();
</script>

There has to be some way to create an empty thread. Thanks in advance.

When it says "We were unable to load Disqus", it gives you a link where everything is explained. Please read the documentation before asking a question. — ldiqual

Nish Nish · Accepted Answer · 2012-10-17T04:36:04

Look like your site is inaccessible, you can use Disqus JavaScript configuration variables

var disqus_developer = 1; // developer mode is on

This tells the Disqus service that you are testing the system on an inaccessible website, e.g. secured staging server or a local environment

http://help.disqus.com/customer/portal/articles/472098-javascript-configuration-variables

Also verify your disqus_shortname variable

Disqus Universal Code is not working with new disqus_identifier

1 Answers