Azure bot using QnA Maker service doesn't reply in a thread in Slack

2
votes

Steps to replicate:

  1. Create a knowledge base in QnA Maker
  2. Save and Publish
  3. Create an Azure Web app bot from the QnA Maker portal
  4. Add Slack Channel by following https://docs.microsoft.com/en-us/azure/bot-service/bot-service-channel-connect-slack?view=azure-bot-service-4.0&tabs=abs
  5. Add the bot user in any channel in the Slack Workspace
  6. Post a message in the channel
  7. Bot responds by posting a new message instead of replying in a thread
  8. DM to the bot works as expected so as when already in a thread

There is no custom code. It is a Node.js bot.

Please advice on how to have the bot reply in a thread.

Thanks / Saurabh

1
node.jsbotframeworkslackazure-bot-service
You have to use parent message timestamp (ts) in chat.postMessage API to post a message in the thread. – HenonoaH
Is the bot responding as expected on other channels? Also, do you get any error on the Slack channel's health tab? – ranusharao

1 Answers

0
votes

In D:\home\site\wwwroot\bots\qnaBot.js, add below code in this.onMessage handler.

if (context._activity.conversation.id.split(":").length == 3){

context._activity.conversation.id = context._activity.conversation.id + ":" + context._activity.channelData.SlackMessage.event.ts

}