Problems using different login credentials to connect to DocuSign API

Question

We've recently implemented DocuSign electronic signature functionality into our application. Testing completed successfully and we're able to dispatch documents for signature request using our own DocuSign login / account credentials. One our clients however has reported that they are unable to complete this task using their own login credentials. I have verified that they have entered their DocuSign account details correctly. The $authenticationApi->login call completes successfully but the request to create an envelope fails with the following response:

[401] Error connecting to the API (https://eu.docusign.net/restapi/v2/accounts/11968233/envelopes)

"One or both of Username and Password are invalid."

Any help as to the source of the issue appreciated.

Brian

Answer 1

After performing the login call, you'll need to record the base URL for the individual's account, and then make subsequent calls against that endpoint. If they're not on the EU environment, eu.docusign.net would be incorrect.