CRM Online. Logging in causes crash

0
votes

Dynamics CRM Online suddenly crashed and whenever I try to log back into my organization (on various browsers) I keep getting this "Site Map Error". enter image description here

When searching for the problem I see various other people who have come across the same problem. A general suggestion has been to reset the sitemap using the Xrm toolbox. This has only worked for a few it appears.

I cannot even get to reset anything since this is the only window in my organization I can access.

Does anyone know how to fix this?

Thanks

1
dynamics-crmmicrosoft-dynamicsdynamics-crm-onlinedynamics-365
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1 Answers

0
votes

I was able to solve this problem.

  1. Go to https://www.xrmtoolbox.com/, downloading the toolbox.
  2. Connect your organization to the toolbox
  3. Open the sitemap editor
  4. choose more actions (dropdown) -> Select "Reset Dynamics 365 (8.2) Sitemap to default".
  5. Say yes to the prompt that says your organization is not a Dynamics 365. 6. Open organization, log in and int works.

Regards to this link https://community.dynamics.com/crm/f/117/t/195922