PC crashes when opening EXCEL-file in harmon.ie

Question

We're using harmon.i.e, enterprise edition. For about two weeks we're having trouble with Excel-files.

When we open the files via Chrome on sharepoint, everything is fine. When we open the same file via harmon.ie nothing happens at first, an then the pc freezes. We have to do a hard-reset.

We've reinstalled harmon.ie -> no improvement
We've reinstalled Office x64 -> no improvement

Any ideas?

Answer 1

Please register the attached registry key then check again. You said you use the Enterprise edition, you are hence a customer or an evaluator with a valid license file, in such case, you must report any issue to: [email protected]

In text format: Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Mainsoft\Prefs\OpenFilesUsingScript] @="false"

---- JeanRegistry key to register