One call-center needs to play music during phone calls on demand and it should be recorded.
So the auto dialing program makes a call through local channel:
[dialout]
exten => _XXXXXXXXXXX,1,Dial(SIP/${provider}/${EXTEN})
Then when answered it connects an operator:
[operators]
exten => s,1,MixMonitor(${FileName})
same = n,Dial(SIP/${EXTEN})
And then they have a button in questionary which sends to Asterisk AMI commands:
Action: Originate;
Channel: LOCAL/$num@whisper-to-participant;
Application: Playback;
Data: $song;
Async: True;
Here's "whisper-to-participant" context:
exten => _XXX,1,ChanSpy(SIP/${EXTEN},Bq)
So caller and callee both hear music and it's working fine. But I can't get this music be recorded with MixMonitor, I only hear caller and callee.
Can anyone suggest anything to make it work with MixMonitor? Maybe some completely different approach?
Solution
Instead of MixMonitor I use Monitor and it records everything even music barked to ChanSpy. This is the simplest resolution and it works.
