I would expect that conversation index of the forwarded email sitting in sender's Sent Items folder is exactly the same as the conversation index of the received email in recipient's Inbox folder. In most my test cases, they are the same. However, in some cases they are different and I don't understand why. Is it something wrong in my Outlook add-in code that pre-processes the mail before sending it or it is expected Outlook 2016 behaviour? Both sender and recipient's mail boxes are on Exchange 2013 server. Please, help if you had a similar problem as well. Thanks.