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I'm currently on a project using OBIEE 12C and the customer wants to change the default font size, but we don't know how to do this. We've found this link: https://biskills.wordpress.com/2013/04/27/increasing-the-font-size-of-the-dashboard-pagetab-in-obiee/ but we have multiple items of the file they are talking about. What is the solution to this?

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What you need to do is deploy a custom skin, that you can customise. The authoritative instruction for this is in the application documentation, under Customizing the Oracle BI Web User Interface.

The approach in the page you have linked to of changing the skins in-place is not recommended as future patches may overwrite your changes – especially with 12c moving to EAR based skins. Off the top of my head the location of those files doesn't look right either, but I may be wrong.