MSI Error 1500: InstallShield Premium Cannot Run Secondary Embedded Installation EXE

Question

I have a written a setup script for my own Windows EXE using InstallShield Premium 2012. My EXE, however, ultimately relies on the presence components provided by a Microsoft EXE called AccessDatabaseEngine.exe.

In order to run this AccessDatabaseEngine.exe executable with my installation, I added it as an embedded binary resource then used the Custom Action Wizard to launch AccessDatabaseEngine.exe as "Deferred Execution in System Context" as an "After PublishFeatures" Install Exec Sequence. This worked as expected: The AccessDatabaseEngine.exe launches after my Setup completes most of its work.

However, once I see the UI for the AccessDatabaseEngine.exe and acknowledge its UI prompts, I see "Error 1500", which states that another installation is in progress.

I understand that two MSI packages cannot be running at the same time unless you tweak the registry to allow it, which I do not want to do on my customers' workstations, which are Windows 7 32-bit machines.

I would like to successfully implement one of these options:

OPTION ONE: Have the user launch my Setup.exe program, which will at some point launch the Microsoft AccessDatabaseEngine.exe without generating any error message. I just don't know how to do that without causing the Error 1500 to appear...

OPTION TWO: If it's possible to somehow wrap my Setup.exe along with Microsoft's AccessDatabaseEngine.exe into a single EXE, then I could provide my end users with that single EXE and it would first execute the embedded Setup.exe and, once that's done, it would execute AccessDatabaseEngine.exe.

I realize that I could implement OPTION TWO as a .bat (batch) file, but I want to deliver only a single EXE to my end users and have that single EXE install everything needed for my software to operate properly.

Any ideas?

Answer 1

What you describe here is exactly what InstallShield's prerequisites are designed for. Launch the prerequisite editor from the Tools menu and add files, command lines, and conditions that carry, install, and detect the installed footprint of the AccessDatabaseEngine.exe; then use the redistributables view to include that new prerequisite in your project.

Once you've done this correctly, InstallShield's setup launcher will check to see if the prerequisite footprint is present, and, if not, it will run the prerequisite as described. Since this is done before it launches the main .msi file, it avoids having two .msi files installing at the same time.

See Defining InstallShield Prerequisites, Creating an InstallShield Prerequisite, and Setting Installation Conditions for an InstallShield Prerequisite in the help for more details. For defining where these end up in your built installer, see Specifying the Run-Time Location for InstallShield Prerequisites at the Release Level or Specifying a Run-Time Location for a Specific InstallShield Prerequisite. Note that when dependencies of a prerequisite are added, they often use the release-level setting, so unless you really want a mix of locations, you're best off specifying this in the release.

Answer 2

Apparently there are TWO settings that determine if a prerequisite ends up in its own, separate folder (a release folder below the folder that contains setup.exe), or if it gets embedded into a single setup.exe file.

The first setting is available in the Installation Designer under Application Data | Deliverables. Find your PRQ prerequisite listed there with a check mark, right click it, and view Properties. You will see a Build Location dropdown--one of the options is Extract From Setup.exe. That's the way mine was set.

But then there is SECOND setting, and that's in the Installation Designer's Media section, under Releases. In my project, I had a Releases root, then a PROJECT_ASSISTANT branch, then a SINGLE_EXE_IMAGE branch. I left-clicked SINGLE_EXE_IMAGE and viewed its property sheet. In that list is an entry near the bottom of the list that says Setup Prerequisite Location. Double-click the right column (where its value is listed) and you will see a selection there that also says Extract From Setup.exe.

This second setting OVERRIDES the one specified in the deliverables section, and that's why it wasn't working as specified in the prerequisite setting. That's because I was using the "Copy From Source Media" setting.

So if you have multiple prerequisites and you want all of them to be included in the setup.exe then it's okay to use the Extract From Setup.exe settings. But if you prefer to configure where the prerequisite ends up, then choose the Follow Individual Selections options in the Releases' Setup Prerequisites Location section and then ensure that you've selected the correct option for each of your prerequisites.

Even if others had suggested doing this in previous answers, those explanations weren't clear to me and I wasted a lot of time before ultimately discovering what's actually going on.