Capture subject line from Outlook email into mailto link in signature

Question

I am helping someone working in operations to set up an email signature which includes a link to escalate to a higher official in case of any displeasure. While I can use a mailto: to link to the official's email id, I want to also capture the subject of the email to capture details like Service Ticket number and any other title that is in the email subject.

What I mean to say in a nutshell is - when a user clicks on the link, he would get a new Outlook compose mail window with the same subject. Using simple mailto: with manually changing subject line wont help. Looking for some tips here - am open to look at dynamic options like VB code or something but it has to be via Outlook.

Answer 1

Include a placeholder in the signature's link (e.q. mailto:[email protected]?subject=xyzq), when Application.ItemSend event fires, look at the MailItem.HTMLBody property and replace the placeholder (xyzq above) with the value of the MailItem.Subject property. You might need to encode spaces and special characters.

Answer 2

The mailto: command doesn't allows to specify any custom information for Outlook. Read more about the mailto scheme in RFC2368.

If you are new to VBA, I'd recommend starting from the Getting Started with VBA in Outlook 2010 article which explains the basics.