iTunes Connect: Can't save app information after uploading new binary

Question

I'm trying to upload an iOS app for review using Xcode's Organizer and I've encountered two problems:

Case 1

Binary uploads but when I press Submit for Review iTunes Connect gives the error:

Your app information could not be saved. Try again. If the problem persists, contact us.

Case 2

After getting the first error message, I tried uploading a new binary, but got the following error message in Organizer:

ERROR ITMS-9000: "Redundant Binary Upload. There already exists a binary upload with build version '1.1' for train '1.1'"

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I tried uploading other binaries changing the version number but still I can't get my app to go in the review state. I also can't see any way to delete old binaries that were uploaded.

Another observation: My app should be around 30MB but when I look at the uploaded binary it is only 1.46MB. I guess there might be something wrong from the binary but I've built it using the same technique several times before and never had any issues.

Any ideas?

Answer 1

For me, I was filling out the form in Safari and getting the error. I logged out, then switched to Chrome and signed in. This fixed the error, and I was able to submit.

Answer 2

Sign out and Sign In again should work as it worked for me!

Answer 3

I solved this by increasing the number in Build (Select the Target, then Xcode -> General -> Build, see picture) by adding .1 so the build was 3.75 -> 3.75.1. But only for the Build, the Version is still 3.75 and also appears like that in iTunesConnect.

Then the new binary uploaded and I could select it for review. In the picture below you may see the old and the new binary listed in iTunesConnect. Then I finally just had to select the new binary and submit for review.

Answer 4

Open web inspector, you will find that Apple said: We've got a server error ... 500 That's the real reason. :)

Update:

Inspired by @phantom, I try to use dotjs to run a javascript script to auto click submit button per 15 seconds, but still get the 500 error all the time.

@Geaka's answer is working for me. Because my product name is Chinese，I change my product name to english(DO NOT include whitespace! It maybe causes another error on building path error.)

I debug the apple website and find a js script named submit_for_review_cntrl.js which controls the whole submit progress. From line 123 to line 129(formatted by {} button in chrome) that setting the http headers, there is a field named X-Original-Filename, the value is given by $scope.addCcatFileToJson method in line 138, the param of this method is given by ajax callback, i guess there's a bug for encoding the product name field of the back-end code.

Answer 5

WTF Apple!

We just solved our version of the problem (generic error message)...

After hitting submit for review I was trying to upload a file for the ERN since my app uses encryption. It finally worked when I used a zip file that contains an image of the ERN response and a txt file describing what encryption is being used.

Answer 6

The problem unfortunately still occurs. My solution when this happens is removing the binary, clicking on the save button then adding the binary again. Then save and follow the standart procedure. That solves the problem for me without changing the build version or doing anything extra.

Answer 7

Finally find the solution:

Steps:

1. If your app version and build version is 1.0, keep version 1.0 and change build version as 1.1(bigger than last build version), then upload it. If your app name is English, choose this build and submit to review, it would be change to review.

2. If your app name is not English, Chinese for example, you need to name it in Bundle display name, Do not name it in TARGETS directly.

Maybe is also works for Japanese and Korean.

Answer 8

I solved this by switching over to Chrome instead of using Safari. Presto, worked right away!

Answer 9

I have met this problem this morning and have solved it. I change my product name from Chinese to English, and write the Chinese name in the Bundle display name, which solve this problem. You can change the Bundle display name in the info.plist, and change the product name in the General tab in the project.

Answer 10

that's an erratic error. Probably some apple infrastructure problems You may have done something and then it worked - switching your browser, increasing build numbers and the like. But you could've hit several times submit as well. At least, after a while, my submission has been successful.

Answer 11

I opened the iTunes connect on my iPhone , and was able to submit sucessfully via iOS safari. I don't know why.

Answer 12

You will need to change the Build version. Create 1.2 build for version 1.1 of your app. Then upload your binary. After few minutes (on processing) you'll find new build to submit for rewiew.

I spent 2 hours !!!

Answer 13

Finally, i found the solutions. The main culprits is your PRODUCT NAME, it must be in English!

1. Go to build setting --> packaging --> change your product name into English
2. Change your "BUndle Display Name" to your desire localized name
3. Increase your build version and re-upload

This time you're fine!!!

Answer 14

I was plagued with these errors over and over when adding new screenshots. Nothing seemed to help.

Then I visited iTunes connect in Safari (I normally use Chrome) and somehow all errors went away. Maybe related to a Chrome browser extension like AdBlock?

TLDR; use Safari for iTunes Connect

Answer 15

I experienced this submitting an update today to my app. For about 30 minutes I retried and received the same error. I tried, removing the binary, signing out, I also rebuilt the binary with an incremented "Bundle Version String".

None of these steps made any difference, but I continued to retry, continued to get the same error, and eventually it accepted the submission.

I don't believe any of these solutions I tried made any difference. I believe there was some internal error on itunesconnect. As the message suggests, I think all you should do is try again later...

Answer 16

I only need to clear all my cookies, instead of switching browser.

Answer 17

Switch the browser you are using & then remove the build, save that once & then again add the build to it & then again save it. After that click on submit for review & it will work perfectly.

Answer 18

After 3 day, Itunes accept my first binary. I have tried to change my Bundle Display Name to English then tried to change to keep version 1.0 and change build versiyon to 1.2. Tried a lot of think and after 3 days surprise!!! Apple accept

Answer 19

I also got this error. Solution I found was to change contents in "Name" section of app description in iTunes Connect.

There was no need to change app name to English language (as some suggest), I just removed ":" character from app name - and then I could submit it to review! My localized versions of application still contained non-English names.

Answer 20

Had the same problem since my application name contains ":". The iTunes connect server returns 500 error because of it. I've just temporary removed ":" from English app title, submitted app and returned ":" back.

Answer 21

I think it ended up being a combination of several factors, but one thing that was definitely wrong was that I hadn't clicked the box about posting info to the Korean store. This was off by default and needed to be clicked. After doing this and several version changes (ended up submitting 1.2 instead of 1.0!) my app finally went into "waiting for review...".

Answer 22

Tried all possible solutions Chrome and Safari; none of them worked.

Then I switched to Firefox and magically it went through.

Answer 23

I found the simple solution. Just go to detail of the version, remove the current build then save.

Then click on the blue add button and add the current build again, save again. Then submit again.

It work for my case. Hope it helps

Answer 24

Log out from the iTunes from the current browser. and Login to iTunes from the another browser and try to submit the app.

Hope it works!

And Make sure that there should not be the Redundant binary (in other words the build number of the binary should not same).

Answer 25

I've just had the same problem.

Switching browsers to Chrome fixed it for me straight away, so will try clearing out Safari, and re-booting in order to get back to submitting with Safari.

@rayg - and for the sake of others - the Korean checkbox doesn't have to be checked in order to succeed in getting the app up for review. Maybe under certain circumstance it does have to be selected, so I'm not saying your solution to your scenario is wrong, but the post gave the impression that it's a requirement for every submitted app, which it isn't.

Answer 26

I have tried above all recommended solutions but none of them worked for me . Then I select build version from my mac system and logged itunes connect using firefox from window system and it worked for me. Or you can try itunes connect login from another Window/Mac system.